teamwork Archives - Church Operations Toolkit

6 Tips to Build a Strong Team

Leading a team can be extremely rewarding or frustrating (sometimes a bit of both). From personality conflicts, communication misfires, and different (and often very strong) opinions, getting a group of people to head in the same direction on a consistent basis isn’t easy…even in a church context. When I first got into project management, I made my fair share of mistakes leading teams. I was so focused on tasks and due dates that I initially alienated certain team members who felt my approach was a bit harsh (spoiler alert: they were right). Thankfully, my leadership skills improved and I’ve learned a bit about how to build a strong team. Use these tips to build a strong team: #1 – Get to know each team member Each individual on the team has their own personality, skillset, working style, communication style, family dynamics, and other unique characteristics. You could approach two people with the exact same request, body language, and speaking style. One may respond with enthusiasm while the other wonders why you were so abrupt. If you’ll take the time to understand each person, you’ll be better equipped to communicate with and get the best work from each. When your team members know you care about them as much more than just worker bees, they’ll respect you more. They’ll also be more willing to go the extra mile when needed. You’ll cultivate a family, we’re-in-this-together, environment when you know each person as more than just by title or talents. #2 – Admit you’re not an expert in everything Value the talents of those on your team – especially talents you don’t possess. If you don’t have an eye for website design or aren’t well-versed in childhood development, express how much you value those on the team who have those skills. You don’t have to be an expert in everything. However, if you try to pretend you are, your team will see right through that and you’ll lose credibility. #3 – Establish an “open debate in private, support in public” culture Since you don’t know everything and hopefully hired people who are good at stuff you aren’t, listen to them! Ask for input, run ideas by your team, and get their honest reaction. Don’t berate or punish someone if they tell you they don’t think your idea is a good one and why. Yes, it’ll sting a bit but it’s better to hear that from your team than from the entire congregation if the idea flops. Obviously, each person should participate in debate and feedback with respect and kindness. Don’t be afraid of disagreement behind closed doors within the team. Talk through the pros and cons, various options, and decision-making criteria. Then, once you’ve made a decision, expect each team member to support it as soon as they leave the room. #4 – Be humble I hate to break it to you, but you’re going to make mistakes. I’ve made plenty and have had to eat my share of humble pie. When I’ve messed up, what’s kept me from losing all credibility has been my actions afterward. As soon as I realize (or am told about) my mistake, I apologize…profusely. I ask for clarification and listen intently so I can understand where I went wrong. Then I make whatever immediate changes are necessary and thank those involved for being gracious with me. As a leader, you need to model humility. If you don’t own up to your mistakes, you can hardly expect your team to when they mess up. Show them how to handle those moments and set the standard for your team. #5 – Address problems quickly When you have a team member who’s being belligerent, rude, or disrespectful (to you or other team members), you need to deal with that immediately. It’s best to not confront the individual in front of the team, but make a point to talk with him or her ASAP. Start by asking questions such as, “How’re you doing today? Is everything okay?” or “I got the impression you were a bit frustrated in this morning’s meeting. What’s bothering you?”. The reason I recommend starting off with neutral questions as those are less likely to put someone on the defensive. The next key is to listen carefully to the response. Find out what’s really going on and then continue the conversation. You’ll still need to address the issue of being rude or disrespectful and set expectations for future behavior. However, knowing the context of why a team member reacted a certain way can be helpful. The rest of the team doesn’t have to know if you confront the issue or not, but they’ll catch on quickly if this person continues to get away with poor behavior. It’s demoralizing to the team when they have to deal with this person plus it sets a bad example. Confrontation isn’t fun but it’s a vital responsibility that leaders must take seriously if they want a strong team. #6 – Have fun together Every church has intense seasons where it’s all hands on deck usually with extra hours at the office. You’re also coming into contact with people at very difficult moments in their lives: This all takes a physical, emotional, and spiritual toll on church staff. That’s why it’s important to carve out time to relax and have some lighter moments together. Go out to lunch, take your team and their families out to a movie and dessert, or give everyone an extra day off after a big event. Your team members want to be known, understood, appreciated, trusted, and valued. They’re looking for your approval. Get to know each member of the team, respect the talents God gave them, be honest about your struggles, and encourage honest debate. Whether you lead a team of 2 or 20, these tips can help you develop a strong team, prevent or reduce conflict within the team, and accomplish more together.

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8 Ways to Increase Team Productivity

One of the challenges in ministry is that there’s always more work to do – and it’s unlikely that you can hire a small army anytime soon. So, to assist you in dealing with that challenge, here are a few practical tips to help increase team productivity with the staff you already have in place: #1: Move electronic files onto a shared space Is your team constantly emailing files back and forth? Do they keep all electronic files on their hard drives? Both are a waste of time and somewhat risky. For example: What happens if a computer crashes and several files are lost? Yeah, that’s a bad day. Instead, create an internal network with shared folders for your staff to save important files. Other options include using online storage services such as Google Docs or Dropbox. #2: Use church management software to maintain records in a single location Software such as Church Community Builder, Fellowship One, and others enable you to store information about attendees in a central location. You can add notes regarding where each volunteer serves, set reminders to follow-up with visitors, etc. #3: Avoid interrupting each other for impromptu meetings I’ve seen staff members interrupt a meeting in progress to ask about an upcoming event or service. To be blunt, that’s rude and unprofessional. Unless the building is on fire (or another dire emergency), send the person you need to speak with an email. Stop reducing their productivity due to a lack of planning on your part. #4: Start and stop meetings on time Speaking of meetings, these things are notorious for wasting time. Implement these habits to make meetings actually useful: Send out an agenda beforehand Make sure you’ve invited the right people Start on time (even if not everyone is there) Keep the group on-topic End on time Click here for more meeting productivity tips. #5: Reiterate the vision constantly It’s easy to be so focused on the day-to-day tasks that you forget why you’re in ministry in the first place. Remind your staff of the mission and vision for your church. Make sure each staff member knows exactly what the win looks like for his/her role. This keeps them from doing work that doesn’t advance the vision and therefore wasting time. #6: Bust department silos One department is frustrated with the accounting team because they rejected a purchase request. Another doesn’t understand why the facilities department won’t let them use a certain room without advanced notice. This leads to poor communication and strained relationships between staff members. Educate your team on what each department does and how each group is vital to the team achieving the vision. #7: Don’t tolerate mediocrity If you have a staff member who isn’t performing at the level required, you need to deal with that issue immediately. Find out if he understands your expectations. Set specific goals and put accountability into place. If he continues to be unable to handle the job, then it’s probably time to help him transition out. Yes, that’s a tough call. However, the rest of your staff has to pick up the slack for this person and everyone will be relieved when he either starts performing or leaves. The vision is too important to accept less than excellence (not perfection, but excellence). Also, the tithes of your congregation pay for this person’s salary. Would they appreciate paying for someone to not do their job? #8: Prevent burnout If your staff regularly works late hours or on their days off, you have a problem. Either they aren’t productive or they’re overloaded. They will burn out and their families will resent the church if you don’t take action. Set boundaries. Discuss workload concerns with your team. Yes, there will be moments when you need to work late. However, those should be rare. Ask more volunteers to serve, reduce the number of events or programs you provide, or start hiring qualified staff members to help. Just because your team is willing to work constantly now doesn’t mean that’s healthy or sustainable for very long. #9: Provide training & equipment Give team members the opportunity to gain new knowledge and skills that will help them be more productive in their job. This might mean training new staff members on how to run reports to quickly get information from the church management software. It could involve paying for a webinar or training series (or membership such as The Church Operations Toolkit). Also, talk with your team about training and equipment needs. While you might not be able to buy their full wishlist, if you can start getting a few items that can go a long way towards increasing productivity (and improving morale). A high-performing, productive team won’t happen by accident. Lead the way by providing your team with tools and information to help them increase their effectiveness. It requires a bit of an upfront investment to change old habits or implement new tools, but that investment will pay off. Your team will be able to serve more people without wearing themselves out. That’s a win I’d love to have happen for your team.