leadership Archives - Church Operations Toolkit

How Focused Intensity Can Prevent Burnout and Lead to Church Growth

One frequent cause of ministry burnout involves taking a scattershot approach. That is when you are doing too much with minimal results. This leads to spreading staff and volunteers too thin and burning them out over time. Instead, we need to prevent burnout by focusing on programs or events that consistently reach people with the Gospel and bear good fruit. This focused intensity can grow the church without burning out staff and volunteers. It’s easy to see how a scattershot, or “try everything to see what works”, approach can happen. After all, we want to reach as many people as possible with the Gospel. We want to see lives changed and families restored, so we try many different methods to reach people: None of these efforts are bad or necessarily wrong. However, it’s important to consider whether it makes sense to pursue several of these all at once. In his book, How The Mighty Fall: And Why Some Companies Never Give In, Jim Collins lays out five stages of decline in organizations. One of the stages is the “Undisciplined Pursuit of More.” He writes, “Companies in Stage 2 stray from the disciplined creativity that led them to greatness in the first place, making undisciplined leaps into areas where they cannot be great or growing faster than they can achieve with excellence, or both.” How does this help prevent burnout in the church world? Let’s say your church is running along well with two Sunday services, weekly small groups, and about one significant special event/program every couple of months. If you suddenly decide to add services on Saturday and Sunday nights, plus 1-2 special events each month, who will organize and make those additions successful? You’ll need to ask more from your staff, you’ll need additional volunteers, and will likely incur additional costs. Instead of suddenly adding five new things, what if you added one or two? You’re still moving forward and opening up the possibility to reach more people. At the same time, you’re gradually adding to your volunteer teams and as the growth supports it, more staff members. This method of slow, steady growth isn’t as cool or exciting as explosive growth. However, with this approach, your team will feel the energy that comes from new initiatives and growth without the overwhelm that comes from too much too fast. You’ll be better able to monitor progress and see what’s working, so you can put more energy and focus on what services or programs are truly reaching people with the Gospel and making disciples. You’re less likely to burn out your team and yourself with slower, more steady progress. What is Your Current Approach? Consider asking yourself these questions to evaluate your current approach: We’re afraid to cut an event or not launch a new campus because we think we’ll miss out on reaching people. That’s a real risk. However, what is the cost of trying to do it all? How long can staff members maintain that frantic pace? How many late nights and missed family meals are spouses going to manage before they feel like they’ve lost their loved one to the church? The temptation is that busyness feels like energy and doing good for God. The reality is that busyness without focus and clear purpose wears out your team and your congregation. What Should Church Leaders Do to Prevent Burnout? #1 – Consider the events and services you currently offer #2 – Determine what to offer next Ask God for His direction, seek out wise counsel, and then move forward. God wants to work through your church to reach people with the Good News more than you do. Trust Him to lead your team and help you know how to grow His church and prevent burnout.

How Focused Intensity Can Prevent Burnout and Lead to Church Growth Read More »

6 Tips to Build a Strong Team

Jake Douglas

Leading a team can be extremely rewarding or frustrating (sometimes a bit of both). From personality conflicts, communication misfires, and different (and often very strong) opinions, getting a group of people to head in the same direction on a consistent basis isn’t easy…even in a church context. When I first got into project management, I made my fair share of mistakes leading teams. I was so focused on tasks and due dates that I initially alienated certain team members who felt my approach was a bit harsh (spoiler alert: they were right). Thankfully, my leadership skills improved and I’ve learned a bit about how to build a strong team. Use these tips to build a strong team: #1 – Get to know each team member Each individual on the team has their own personality, skillset, working style, communication style, family dynamics, and other unique characteristics. You could approach two people with the exact same request, body language, and speaking style. One may respond with enthusiasm while the other wonders why you were so abrupt. If you’ll take the time to understand each person, you’ll be better equipped to communicate with and get the best work from each. When your team members know you care about them as much more than just worker bees, they’ll respect you more. They’ll also be more willing to go the extra mile when needed. You’ll cultivate a family, we’re-in-this-together, environment when you know each person as more than just by title or talents. #2 – Admit you’re not an expert in everything Value the talents of those on your team – especially talents you don’t possess. If you don’t have an eye for website design or aren’t well-versed in childhood development, express how much you value those on the team who have those skills. You don’t have to be an expert in everything. However, if you try to pretend you are, your team will see right through that and you’ll lose credibility. #3 – Establish an “open debate in private, support in public” culture Since you don’t know everything and hopefully hired people who are good at stuff you aren’t, listen to them! Ask for input, run ideas by your team, and get their honest reaction. Don’t berate or punish someone if they tell you they don’t think your idea is a good one and why. Yes, it’ll sting a bit but it’s better to hear that from your team than from the entire congregation if the idea flops. Obviously, each person should participate in debate and feedback with respect and kindness. Don’t be afraid of disagreement behind closed doors within the team. Talk through the pros and cons, various options, and decision-making criteria. Then, once you’ve made a decision, expect each team member to support it as soon as they leave the room. #4 – Be humble I hate to break it to you, but you’re going to make mistakes. I’ve made plenty and have had to eat my share of humble pie. When I’ve messed up, what’s kept me from losing all credibility has been my actions afterward. As soon as I realize (or am told about) my mistake, I apologize…profusely. I ask for clarification and listen intently so I can understand where I went wrong. Then I make whatever immediate changes are necessary and thank those involved for being gracious with me. As a leader, you need to model humility. If you don’t own up to your mistakes, you can hardly expect your team to when they mess up. Show them how to handle those moments and set the standard for your team. #5 – Address problems quickly When you have a team member who’s being belligerent, rude, or disrespectful (to you or other team members), you need to deal with that immediately. It’s best to not confront the individual in front of the team, but make a point to talk with him or her ASAP. Start by asking questions such as, “How’re you doing today? Is everything okay?” or “I got the impression you were a bit frustrated in this morning’s meeting. What’s bothering you?”. The reason I recommend starting off with neutral questions as those are less likely to put someone on the defensive. The next key is to listen carefully to the response. Find out what’s really going on and then continue the conversation. You’ll still need to address the issue of being rude or disrespectful and set expectations for future behavior. However, knowing the context of why a team member reacted a certain way can be helpful. The rest of the team doesn’t have to know if you confront the issue or not, but they’ll catch on quickly if this person continues to get away with poor behavior. It’s demoralizing to the team when they have to deal with this person plus it sets a bad example. Confrontation isn’t fun but it’s a vital responsibility that leaders must take seriously if they want a strong team. #6 – Have fun together Every church has intense seasons where it’s all hands on deck usually with extra hours at the office. You’re also coming into contact with people at very difficult moments in their lives: This all takes a physical, emotional, and spiritual toll on church staff. That’s why it’s important to carve out time to relax and have some lighter moments together. Go out to lunch, take your team and their families out to a movie and dessert, or give everyone an extra day off after a big event. Your team members want to be known, understood, appreciated, trusted, and valued. They’re looking for your approval. Get to know each member of the team, respect the talents God gave them, be honest about your struggles, and encourage honest debate. Whether you lead a team of 2 or 20, these tips can help you develop a strong team, prevent or reduce conflict within the team, and accomplish more together.

6 Tips to Build a Strong Team Read More »